Thank you for shopping with Seren Maison. Customer satisfaction is important to us. Please read our Return, Exchange, and Refund Policy carefully before making a purchase.

1. Returns & Exchanges

Size Exchange

If the size does not fit, you may request a size exchange within 2 days of receiving your order. Customers are responsible for the shipping charges involved in the exchange process.

Sale Items

Products purchased during sales, promotions, or clearance events are not eligible for return or exchange. All such purchases are final.

Return Due to Product Preference

If you are not satisfied with the product quality or simply wish to return the item, you may request a return within the eligible period. However, shipping and delivery charges will be deducted from the refund amount.

Customized Products

Customized, personalized, or made-to-order products cannot be returned, exchanged, or refunded unless they arrive damaged or defective.

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2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

Important: An unboxing video is mandatory for all damage or incorrect product claims. Claims submitted without clear video evidence of the package being opened will not be accepted.

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3. How to Request a Return or Exchange

You must initiate your return or exchange request within 2 days of receiving your order.

To submit a request, contact us through:

WhatsApp: +91 7877656136
Email: Support@serenmaison.com

Requests made after the 2-day period may not be eligible for return, exchange, or refund.

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4. Refund Policy

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method used during purchase.

Please note:

• Shipping and delivery charges are non-refundable.
• Refunds may take 5–7 business days to reflect in your account after approval.
• Refunds will only be approved if the returned item meets our return conditions.

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5. Shipping Charges

Shipping charges are non-refundable except when:

• A wrong item was delivered.
• The product was received damaged.
• The error occurred on our side.

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6. Return Conditions

To qualify for a return or exchange, the product must:

• Be unused and unwashed.
• Be in its original condition.
• Include all original tags and packaging.
• Show no signs of wear, damage, or alteration.

All return and exchange requests are subject to inspection and approval.

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Need Help?

If you have any questions regarding your order, our team is here to assist you.

WhatsApp: +91 7877656136
Email: support@serenmaison.com

Thank you for choosing Seren Maison. We appreciate your trust and support.